Frequently Asked Questions
Everything you need to know about shopping at PEP Store.
What are your shipping options and delivery times?
We offer standard and expedited shipping. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
PEP Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How can I contact customer support?
Our dedicated support team is available via the 'Contact Us' page, through our live chat, or by emailing [email protected] during regular business hours.